Terms & Conditions

Effective Date: 28 July 2026

Welcome to THE DERMO HAVEN. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully.

1. General

THE DERMO HAVEN is operated by Blossom Eve Ltd. Throughout this website, the terms "we", "our", and "us" refer to THE DERMO HAVEN.

2. Products

We strive to ensure all product descriptions, images, and prices are accurate. However, we reserve the right to correct any errors or omissions without prior notice.

3. Orders

All orders are subject to product availability and acceptance. We reserve the right to refuse or cancel any order if fraud or unauthorised activity is suspected.

4. Pricing

All prices are displayed in Kenyan Shillings (Ksh) and are subject to change without prior notice.

5. Payment

We accept secure payments through our approved payment providers, including Pesapal, together with any other payment methods displayed during checkout.

6. Shipping

Orders are processed as quickly as possible.

Nairobi: Same day or next-day delivery where applicable.
Rest of Kenya: Delivery within approximately 2–4 business days.

Delivery times are estimates and may vary depending on location and courier services.

7. Returns & Refunds

Please refer to our Refund & Return Policy for complete details regarding returns, exchanges, and refunds.

8. Product Information

Our skincare products are intended for cosmetic use only. Individual skin responses may vary. Customers are encouraged to perform a patch test before first use.

9. Intellectual Property

All content on this website, including logos, images, graphics, text, and designs, is the property of THE DERMO HAVEN and may not be reproduced without written permission.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

11. Limitation of Liability

THE DERMO HAVEN shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products, except where required by applicable law.

12. Governing Law

These Terms & Conditions shall be governed by the laws of the Republic of Kenya.

13. Contact Us

THE DERMO HAVEN

Email: info@thedermohaven.com

Website: www.thedermohaven.com