Shipping policy

Processing Time

All orders are processed within 1 business day after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Nairobi: Same-day or next business day (where applicable)
Rest of Kenya: 2–4 business days

Delivery times may vary during public holidays, peak periods, or due to courier delays.

Shipping Charges

Shipping charges are calculated at checkout based on the customer's delivery location.

Nairobi: KSh 250–300

Rest of Kenya: KSh 500

Order Tracking

Customers will receive updates via WhatsApp, SMS, or email once their order has been dispatched.

Incorrect Address Information

Please ensure your shipping address and contact details are accurate. THE DERMO HAVEN is not responsible for delays caused by incorrect information provided by customers.