Shipping policy
SHIPPING POLICY
Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Delivery Time
- Nairobi: 1–3 business days
- Other towns in Kenya: 2–5 business days
Delivery times may vary during public holidays, peak periods, or due to courier delays.
Shipping Charges
Shipping charges are calculated at checkout based on your delivery location.
Order Tracking
Customers will receive updates via WhatsApp, SMS, or email once their order has been dispatched.
Incorrect Address Information
Please ensure your shipping address and contact details are accurate. THE DERMO HAVEN is not responsible for delays caused by incorrect information provided by customers.
Contact Us
THE DERMO HAVEN
Email: info@thedermohaven.com
Phone/WhatsApp: +254 722 981 185
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